FAQ

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Q: “Do you cover my area?”

A: We cover all of Greater London. If you are not sure if your area is covered in this description, we’d be happy to let you know.

Q: “Do you do residential cleans?” A: Yes, we are happy to offer residential cleans of all types. Q: “Can you ladder up to my floor?”

A :Health and Safety regulations forbid us from laddering above a certain height. In many cases, this is not an issue as most windows can be cleaned from the inside. Of course, we cannot lean out of a window without a safety harness above a certain height – in such cases ‘eyebolts’ would need to be installed. Other solutions we can provide include the water-fed pole method, or hydraulic platforms.

Q: “Are you able to provide a regular window-cleaning service?”

A: We can provide two forms of regular service: We can ring you at a frequency of your choice and remind you. At this point you can choose whether or not you want your windows cleaned at this time. We can agree with you to book the job at a specific time and frequency, for example the first Tuesday of every third month at 8 am. This does not require confirmation on your part, as it will automatically be carried forward in our computer database. We are able to provide a courtesy call to remind you of the appointment a few days before.

Q: “How often should I have my windows cleaned?”

A: This depends on the amount, size and locations of the windows, as well as the quality of light that hits them. In the majority of cases, we recommend that domestic clients have their windows cleaned once every three months, although windows overlooking busy roads will of course get dirty faster. For corporate clients, this is a matter of personal taste; often a pristine image is vital and such cleans may be required every month, fortnight, week or even twice a week.

Q: “What’s the earliest you can come and clean my windows?”

A: Most of our operatives start work at 7 in the morning (or 6.30 in high summer).

Q: “What happens if you break or damage something?”

A: Unfortunately, no matter how careful one might be, from time to time accidents can and will happen. In the unlikely event of something being damaged or broken, we will always try our utmost to repair any damage that our operatives have caused. We are also fully insured; copies of all of our insurance documents are available by contacting us at the office.

Q: “Can you clean Sisal/Seagrass floors?”

A: We are unable to clean such fabrics, as we use water-extraction cleaning for carpets and rugs. Vegetable fibres change their shape when the moisture around them changes, which means that Sisal and Seagrass flooring is almost guaranteed to be ruined by deep cleaning. We have yet to come across any satisfactory method for deep cleaning of vegetable-fibre flooring.

Q: What is Scotchguard™, and can you provide it?

A: Scotchguard™ is an applied stain-inhibitor, which acts as a soft sealant on your carpets or upholstery. The advantage is that the fabric is much easier to clean and maintain on a day-to-day basis. The disadvantage is that Scotchguard™ must be completely removed prior to a deep clean, then reapplied after the fabric has completely dried. We are able to provide Scotchguarding™ products. For more complete information on Scotchguard™, please visit their site.

Q: “How much notice do I need to book a cleaner?”

A: We can usually book a window cleaner for you with one or two days notice and a general or carpet cleaner with two or three days notice. We can occasionally provide a cleaner on the day. Please bear in mind however that demand is much greater during the spring and summer months, where we are often fully booked for three to four days in advance.

Q: “How much notice should I give to cancel a cleaner?”

A: As much as possible. Whilst we realise that a cancellation is sometimes unavoidable, we may be forced to levy a £25 cancellation charge on same day cancellations.

Q: “Are you able to clean after builders or decorators?”

A: Yes. Such jobs are considerably more labour intensive however, and the price will reflect the amount of extra work done.

Q: “Are you insured?”

A: We are fully and comprehensively insured. Full details are available upon request.

Q: “Can you provide a risk-assessment?”

A: We are happy to provide a risk-assessment on request.

Q: “How precise are your booking times?”

A: We always endeavour to be as accurate as possible when booking times with you. However the nature of booking several diverse jobs a day coupled with the unpredictability of London traffic prevents us from being able to absolutely guarantee times. If we are running late, we undertake to let you know as soon as we can, with an estimate of when we’ll be arriving.

Q: “Can you provide me with a receipt?”

A: Yes. When required, our accounts department will send a receipt one working day after the job has been completed.

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